Systemic Diagnostic Map

Solves: The problem of applying generic "best practices" that don't address your organization's unique structural flaws. Feature: We provide a proprietary diagnostic framework that allows you to map your organization's specific communication blockages, collaboration gaps, and review breakdowns. You don't just learn principles—you get a clear, customized picture of your operational weak points. Value: Students leave with a targeted action plan for their actual environment, not a theoretical one-size-fits-all solution.

Silos-to-Synergy Workshop Toolkit

Solves: The deep-seated cultural and procedural inertia that keeps departments isolated and protects ineffective "how we've always done it" processes. Feature: The course includes practical, workshop-based modules with proven templates and exercises designed to dismantle silos. You'll learn and practice specific techniques for cross-functional collaboration and transparent information flow. Value: Students gain immediately implementable tools to run sessions that build trust, align goals, and create a unified team culture focused on shared mission delivery.

Continuous Improvement Engine

Solves: The common failure of initiatives to sustain momentum after launch, leading to backsliding and wasted effort. Feature: We move beyond a one-time "fix" by teaching you how to build and embed a lightweight, repeatable review process into your operational rhythm. This "engine" turns evaluation from a dreaded annual event into a routine driver of adaptation. Value: Students master the cycle of Act → Measure → Learn → Adjust, ensuring their organization builds lasting capacity for agility and consistent performance improvement.

About the course

Are you frustrated by internal silos, unclear communication, and initiatives that never seem to improve performance? Many leaders sense their organization is underperforming but can't pinpoint the systemic causes. Our Organizational Performance Masterclass is your diagnostic and solution. Drawing on over 37 years of transforming companies, we go beyond theory to dissect the core factors—structure, collaboration, communication, and review—that dictate success or struggle. Our unique approach provides your actionable blueprint to break down barriers, optimize information flow, and implement a culture of continuous improvement. Gain the practical benefit of clear strategies to realign your teams with your mission and measurably enhance service delivery, starting with your very next project. Transform insight into action. Enroll in the Masterclass today.

Paul Lucas, MBA

Paul Lucas, a seasoned entrepreneur and leadership coach with over 37 years of experience, holds prestigious credentials in leadership development and personal growth. He has developed several transformative methods to guide leaders towards their true potential. With Paul's deep, practical insight into business challenges, his tailored strategies empower leaders to find authentic purpose, freedom, and fulfillment. Experience a profound shift, unlocking your potential and transforming your life from stagnant to thriving.

Curriculum

9 Chapters · 38 Lessons

  1. 1

    Emerging Themes of Successful and Failing Organizations

    1. (Included in full purchase)

      Course Description

    2. (Included in full purchase)

      Course Objectives

  2. 2

    Module 1: The Need for SOPs

    1. (Included in full purchase)

      The Need for SOPs

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      Lesson 1: Understanding SOPs

    3. (Included in full purchase)

      Lesson 2: Why SOPs Matter

    4. (Included in full purchase)

      Lesson 3: Reviewing Current SOPs

    5. (Included in full purchase)

      Assignment

  3. 3

    Module 2: Overcoming the Tunnel Problem (TTP)

    1. (Included in full purchase)

      Overcoming the Tunnel Problem (TTP)

    2. (Included in full purchase)

      Lesson 1: Identifying the Tunnel Problem

    3. (Included in full purchase)

      Lesson 2: Effects of Tunnel Thinking

    4. (Included in full purchase)

      Lesson 3: Shifting from “My Task” to “Our Mission”

    5. (Included in full purchase)

      Assignment

  4. 4

    Module 3: Service Coordination and Coherence

    1. (Included in full purchase)

      Service Coordination and Coherence

    2. (Included in full purchase)

      Lesson 1: Understanding Silos

    3. (Included in full purchase)

      Lesson 2: Building Coherence

    4. (Included in full purchase)

      Lesson 3: Maintaining Coordination

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      Assignment

  5. 5

    Module 4: Information Flow

    1. (Included in full purchase)

      Information Flow

    2. (Included in full purchase)

      Lesson 1: The Value of Shared Information

    3. (Included in full purchase)

      Lesson 2: Overcoming Internal Competition

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      Lesson 3: Creating Open Channels

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      Assignment

  6. 6

    Module 5: Utilizing Cross-Agency Collaboration

    1. (Included in full purchase)

      Utilizing Cross-Agency Collaboration

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      Lesson 1: The Common Client Concept

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      Lesson 2: Addressing Territorial Behavior

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      Lesson 3: Building Partnership Frameworks

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      Assignment

  7. 7

    Module 6: People and Technology Unified

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      People and Technology Unified

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      Lesson 1: Balancing Human and Tech Roles

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      Lesson 2: Common Challenges

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      Lesson 3: Building Tech Confidence

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      Assignment

  8. 8

    Module 7: Review and Evaluation Continuously

    1. (Included in full purchase)

      Review and Evaluation Continuously

    2. (Included in full purchase)

      Lesson 1: The Role of Evaluation

    3. (Included in full purchase)

      Lesson 2: Creating a Culture of Feedback

    4. (Included in full purchase)

      Lesson 3: Tools for Continuous Improvement

    5. (Included in full purchase)

      Assignment

  9. 9

    Course Conclusion

    1. (Included in full purchase)

      Course Conclusion

Build upon your foundation. Start here today.

The only way to lead is by action, not just words.

$149.00

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